Manage your Billing overview

Short summary

Use the Billing overview to review your current plan, next billing date, credit usage, payment method, and recent invoices.

When to use this feature

Use Billing overview when you need to:

• Check your current plan and monthly price.
• See your next billing date.
• Review credits used in the current billing cycle.
• Download a recent invoice.
• Update your card or manage billing information.
• Contact Proposaly about billing.

Step-by-step instructions

1. In the Business Portal, go to Menu → Billing → Overview.

▶ Watch video: Open Billing overview

!Screenshot: Review Billing overview

1. In "Summary", review:

• "Current plan"
• "Next billing date"
• "Credits used this billing cycle"
• "Total paid last month"

1. To change your plan, click "Change plan".

1. To update your card, click "Update card". 

1. In "Recent invoices", click "Download" next to an invoice to download it.

1. Click "View all invoices" to open the full invoice list.

1. Click "Manage billing info" to manage billing details. 

1. If you need billing help, click "Contact us".

Notes & limitations

• Credits do not roll over between billing cycles.
• You can change your plan once per billing cycle.
• Plan changes are prorated based on the days used and remaining in the billing cycle.
• If a payment fails, premium access remains active during a 7-day grace period.
• After the grace period, premium access is suspended until payment is completed.
• Refunds are not handled.
• If your billing day does not exist in a shorter month, billing uses the last day of that month.

Troubleshooting

Q: Why did my unused credits disappear?

A: Credits do not roll over between billing cycles.

Q: Why can’t I change my plan again?

A: Only one plan change is allowed per billing cycle.

Q: What happens if my payment fails?

A: Proposaly keeps premium access active during a 7-day grace period and retries payment. If payment is still not completed after the grace period, premium access is suspended.

Q: How do I reactivate premium access after a failed payment?

A: Complete the payment manually. Access is reactivated immediately after manual payment.

Q: Where can I get billing help?

A: Click "Contact us" at the bottom of the Billing overview.