How to Report Bugs in Proposaly.io

1. Introduction

What this article covers:
This guide explains how to report bugs or technical issues you encounter while using Proposaly.io — so our team can quickly investigate and resolve them.

Who this is for:
All Proposaly.io users, including team members, admins, and clients who notice something unexpected or broken in the platform.

Why it’s useful:
Clear, detailed bug reports help our team fix issues faster and improve your experience with minimal disruption to your work.

2. Step-by-Step: How to Report a Bug

🐞 Step 1: Identify the Bug

Before submitting a report, make sure the issue is reproducible or clearly observed. Look for:

• Buttons that don’t work
• Errors during saving, uploading, or generating content
• Design or formatting glitches
• Data not displaying correctly
• Features not responding as expected
   

✅ Tip: Try refreshing your browser or clearing cache to see if it resolves minor issues.

💬 Step 2: Open the In-App Support Chat

• Click the chat icon in the lower-right corner of the screen.
• Select “Send us a message” or “Report a problem.”
   

📝 Step 3: Include Key Details in Your Message

To help our support and engineering teams diagnose the issue faster, please include:

• A short description of the bug (e.g., “Can’t add a new slide to a presentation.”)
• What you expected to happen
• What actually happened
• Steps to reproduce the bug (if possible)
• Screenshots or screen recordings (optional but helpful)
• Your browser and operating system (e.g., Chrome on macOS)

📩 Step 4: Submit the Report

Once you’ve filled out the details, send the message through chat. Our support team will acknowledge your report and may follow up with questions.

3. Alternate Way: Email Support

If you’re unable to access the in-app chat, you can also email us directly:

📧 support@proposaly.io
Please use the subject line: Bug Report – [Short Description]
Include all relevant details as outlined above.

4. What Happens Next?

• You’ll receive a confirmation that your report was received.
• Our support team will review and escalate the issue to engineering.
• For high-impact bugs, we’ll prioritize and notify you once it's resolved or if a workaround exists.
   

5. FAQs

Q1: How quickly do you respond to bug reports?
A1: Our team typically responds within 1 business day. Critical issues are escalated immediately.

Q2: Can I track the status of a bug?
A2: Yes — our support team will keep you informed via chat or email updates if the issue is under review or resolved.

Q3: What if the issue is a feature request, not a bug?
A3: We’ll log your feedback and forward it to our product team. We love hearing from users!

6. Additional Resources

• Known Issues & Workarounds

7. Conclusion / Next Steps

By following the steps above, you can help us resolve bugs quickly and improve your overall experience with Proposaly.io. We appreciate your reports — they help us build a better product.

Need help right now? Open the in-app chat or email us at support@proposaly.io.